Draft — last updated: [DATE]. Not reviewed by an attorney. Replace before launch.

Refund Policy — Zero-Response Guarantee

The Guarantee

This guarantee applies to DemandReachAI Launch ($199) and DemandReachAI Managed CRM Launch ($299) only. Complete onboarding, launch your included campaign, and allow it to run for its full service period. If the campaign generates zero responses of any kind, we will refund 100% of the applicable payment.

What Counts as a Response

Any reply back to the campaign counts as a response, including:

• A prospect expressing interest
• A question or request for information
• A prospect opting out (e.g. replying STOP)
• A "no thanks" or other negative reply
• Any other reply indicating the message was received and engaged with

This guarantee covers proven message delivery and audience reach — it does not guarantee positive interest, appointments, sales, or revenue. Getting a response, even a "no" or an opt-out, means your campaign reached a real person and your business became known to them.

Eligibility Requirements

To qualify for a refund, you must:

• Complete onboarding and provide accurate business information
• Provide the materials needed to build the campaign's AI knowledge base
• Approve the campaign offer, audience, and message
• Cooperate with required sender and campaign onboarding
• Allow all included messages to be sent
• Keep the approved campaign active for the complete service period, without materially changing, pausing, or interfering with it
• Request the refund within seven days after the service period concludes

The service period begins when the approved campaign launches — not when you purchase.

What Is Not Covered

Additional contacts, message credits, registration costs, carrier charges, premium services, or optional add-ons purchased beyond the included package are not part of this guarantee and are nonrefundable once used or purchased. This guarantee does not apply to SalesGod Full CRM, since that tier gives the customer direct control over their own platform, campaign volume, data, messaging, and execution.

Limits

This guarantee is limited to one initial campaign per business, per tier.

How to Request a Refund

Contact Andrew directly at (315) 710-0387 within the eligibility window above with your account details. We will review your campaign activity against the criteria in this policy and respond promptly.